Counseling Partners

SUNY Crisis Text LineNorth Country Community College recognizes students and employees may need support to maintain wellness in mind and body. We support and encourage you to seek counseling services on and off campus through our many community partners. When possible, we bring community providers on campus to enable easier access to these services for our college community.

New York State
Office of Mental Health
Emotional Support Line:

The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.
Available 7 days a week 8 a.m. to 10 p.m. 

FREE Peer-to-Peer Assistance Hotline

The peer-to-peer assistance hotline established at UAlbany is now be accessible to SUNY students system-wide. Students experiencing feelings such as loneliness, depression, anxiety, or uncertainty can call the hotline to connect with a trained student peer. Students do not need to be in crisis to use this hotline. It’s a stigma-free, secure line for connecting about emotional, social, and other life issues. The phone lines are staffed by peers trained to assess students’ well-being and, if necessary, link them with the appropriate mental health services, academic or technological resources, or financial assistance available at their respective campuses.


    • Monday through Thursday 1:00 p.m. to midnight
    • Fridays beginning 1:00 p.m. through weekend (24/7) closing Sundays at 11:59 p.m.


Citizen Advocates (Franklin County)

 Citizen Advocates LogoIn-person and Tele-Mental Health Services available by calling:

  • Malone Clinic: 518-483-3261
  • Saranac Lake Clinic: 518-891-5535
  • Massena Clinic: 315-764-8076
  • Crisis & Recover Center Services call 518-483-3261. Crisis & Recovery Center located at 15 Fourth Street Malone, NY. 

To schedule a counseling appointment on or off campus, please call 518-891-5535 to set up a new client profile.

Essex County Mental Health ServicesEssex County Mental Health Logo

In-person and Tele-Mental Health Services available by calling:

  • Elizabethtown Clinic: 518-873-3670

Toll Free Emergency Services available after hours, weekends and holidays: 1-888-854-3773

St. Joseph's LogoSt. Joseph's Addiction Treatment and Recovery Centers

If you or a loved one are experiencing anxiety, depression, or other mental health challenges during this time of increased stress and would like a caring professional to talk to, please do not hesitate to call St. Joseph’s Open Access Center, located on the grounds of Adirondack Health.

St. Joseph’s Open Access Center offers a safe and stigma-free environment for people with mental health challenges, substance use disorders, and other challenges to seek help whenever they are ready – including extended hours into the evening, weekends and holidays. St. Joseph's Addiction Treatment and Recovery Center is located at 253 Old Lake Colby Rd. in Saranac Lake. 

Call (518) 354-5390 if you need assistance. After hours, please call (518) 897-6174. All calls are confidential.

  • Malone Campus - to schedule call 518-483-6566
  • Saranac Lake Campus - to schedule call 518-891-5353
  • Ticonderoga Campus - to schedule call 518-585-7934

ACCES-VRACCES -VR: Adult and Continuing Education Services

Mental Health Crisis Planning - Mobile App

The Substance Abuse and Mental Health Services Administration (SAMHSA) has released a new mobile app, My Mental Health Crisis Plan, that allows people with serious mental illness (SMI) to guide their treatment during a mental health crisis. The app provides an easy, step-by-step process for individuals to create and share a psychiatric advance directive (PAD). A PAD is a legal document that includes a list of instructions and preferences that the individual wishes to be followed in case of a mental health crisis, should they not be able to make their own decisions.  The app was developed through SMI Adviser, a project funded by SAMHSA and administered by the American Psychiatric Association.

My Mental Health Crisis Plan allows individuals with serious mental illness to:

  • Clearly state treatment preferences, including treatments to use and those not to use; medications to use and those not to use; preferences for hospitals; and preferences for doctors and other mental health professionals.
  • Decide who can act on their behalf, by designating a trusted person (sometimes referred to as “healthcare agent,” “proxy,” or “health care power of attorney”) as a decision-maker on their behalf. Some states require appointment of a decision-maker to carry out the PAD instructions.
  • Identify whom to notify in the event of a mental health crisis.
  • Share the plan with others, including doctors, other members of the care team, and family and friends.

Need help affording counseling services or want a referral?

Ask the Dean of Student Life about funds available for students without applicable insurance coverage or for assistance identifying a provide that can meet your needs. Contact Kim Irland at


DISCLAIMER: North Country Community College offices and employees who cannot guarantee confidentiality will maintain your privacy to the greatest extent possible. The information you provide to a nonconfidential resource will be relayed only as necessary to investigate and/or seek a resolution. North Country Community College will limit the disclosure as much as possible.