Email on SUNY Resources

Mar. 24, 2020

Students: Please see the attached update from Sarah Maroun, which outlines support and resources available from both NCCC and SUNY as we transition to online learning Mar. 30.

Additionally, Citizen Advocates is making Tele-Mental Health resources available to the college community. See the attached flyer for more information.


Best to you all,



Dear Students:

As mentioned in my last letter to all of you, information is changing rapidly as we learn more and adjust to the current novel coronavirus outbreak.  We will do our best to keep you informed without overwhelming you with information.  Please continue to reach out with questions as they arise, so you can help us do that more effectively.

NCCC Student Support and Resources:

  • Expect emails and/or phone calls from NCCC staff member asking you some general questions to help support you as we move toward online instruction.
  • Expect emails and/or phone calls from your NCCC instructors as well as the College administration with important updates and requests.
  • NCCC Website Resources:


In addition to NCCC’s resources, we are fortunate to be part of a supportive network through the State University of New York.  Below, you will find a list of SUNY supports.  I highly recommend you take advantage of the “Drop-in Support” for Collaborate, a video chat service within Blackboard.  Some of your NCCC instructors will be using Collaborate to host live sessions online.

Most importantly, try to find some “silver linings” and humor as you support yourselves, your families, and your friends and colleagues as we are all experiencing anxiety, fear, and stress during this time.  We will work through this together and be stronger for it!

Take care of yourselves and don’t hesitate to reach out when you need help.



Sarah Maroun

Interim Vice President for Academic Affairs


SUNY Resources:

1. Drop-in Support for Students Available Now

We have organized live, drop-in, sessions via Collaborate to assist students with the transition to remote course instruction. The goal of these sessions is to provide students with another resource to go to for questions about the basics of online/remote course delivery, successful strategies for participation, encouragement to engage, and even to address fears/concerns.

Sessions will be staffed by SUNY personnel familiar with how to quickly address common student questions about participation in online/remote courses, connect students with technical support for remote access to their courses, and point them to appropriate campus resources. We have worked with your Student Affairs officers to ensure that we have appropriate campus contacts and resources to refer students to as needed.

Staff are available, live, now to assist!  Staff will continue to be available at the days and times listed below:

  • Monday - Friday 7:00AM - 12:00AM Midnight EST
  • Saturday 10:00AM - 5:00PM EST
  • Sunday 1:00PM - 9:00PM EST

To join a live session, visit:

OR Dial in: +1-571-392-7650 PIN: 258 129 3907

2.  New Student Focused Website

A website has been put together by the SUNY Online team that includes: Resources for Success in Your Online Course; Resources for Active Military and Veteran Students; Mental Health, Nutrition, and Technology Resources; as well as links to the Support Guides for Working with Blackboard, brightspace, Canvas, and Moodle.

Access the website at:

3. Open SUNY Helpdesk Open to All

The Open SUNY Helpdesk is available to assist students at all campuses with technical support, including how to access their courses using online tools/technology.  Many of your campuses already subscribe to the Open SUNY Help Desk service, but it is being expanded to support any campus courses that have moved to distance delivery.  Your Directors of Online Learning are already aware of this. Access the helpdesk at: